MAIL ORDER 30 DAY PRICE SATISFACTION GUARANTEE

Ultra Secure Ltd are completely dedicated to your total satisfaction and provide a provides a clear 30-day returns policy, please see clear details listed below:

MAIL ORDER WIRELESS GUARANTEE:

Every wireless alarm & alert system within our product range has been tested by us, and the specified Wireless Working Range will have be achieved by us during these tests, we also always give our customers the most honest advice possible, (based on the information you have been able to give to us about your location and application). 
Because Wireless signals can be effected by so many factors (walls, trees, buildings and unseen forces) it is impossible for us to give you 100% assurances that a specific product will definately work within your given circumstances, (although our vast experience within this field allows us to get it right most of the time), because of this we have the following Wireless Guarantee to give you the comfort to purchase:

When you purchase any wireless product from Ultra Secure Ltd, we guarantee that if your building or surroundings prevents the system from working normally, the system can be returned to us for a full refund or upgrade to a stronger system. 
The goods, manuals and packaging must be returned to us in new condition (at your own cost) within 30 days of purchase together with proof of purchase. We simply recommend that you try the system at the furthest required distance before installation.

MAIL ORDER STANDARD 30 DAY RETURNS POLICY:

If you receive an orders from Ultra Secure Limited and decide upon receipt that the goods are now not required, you are able to return the goods to us within 30 days of purchase (at your cost) for a full refund less a very small handling charge (to cover our shipping anbd credit card charges).
Goods, manuals and packaging must be returned as new together with proof of purchase.
Special projects (made to order for you) are not included within this returns policy.  

We cannot give a refund for goods after 30 days, although if they are returned to us in perfect condition with all of the packaging and manuals we are happy to supply you with a credit note for the full order price which can be used at any time in the future for any of our products.

MAIL ORDER FAULTY GOODS:  

In the unlikely event that you receive faulty goods from Ultra Secure Ltd, you can return them (at your cost) for a replacement product, upgrade or full refund. Once the goods are confirmed to be faulty, our warranty department will issue the replacement products (or refund), the cost you incurred in shipping the goods back to us will be reimbursed with the returned products or refund. Products must be returned undamaged, complete with manuals and with proof of purchase. Please remember to contact our service department before returning the goods because they may be able to give you some advice that will solve the problem.


MAIL ORDER STATUTORY RIGHTS:

Our 30-day money-back guarantee does not affect your statutory rights.


MAIL ORDER WARRANTY:

Ultra Secure Ltd are committed to selling high-quality products, all supplied with a full one years manufactures warranty, any faulty products returned within one year from the date of purchase will be repaired (or replaced should the repair not be possible). 

Trading Hours: Monday - Friday 8.00 am - 5.00pm.


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